Privacy policy

Last updated: October 6 2025

This Privacy Policy describes how Pepo Farms (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.pepofarms.au (the “Site”) or otherwise communicate with us (collectively, the “Services”).
By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use or access the Services.

 

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised version here and update the “Last updated” date. Your continued use of our Site after any changes constitutes acceptance of the updated policy.

 

What Information We Collect

Information You Provide Directly

We collect information you provide when you:

  • make a purchase,
  • sign up for marketing (email or SMS),
  • create an account, or
  • contact us directly.

This may include your name, address, phone number, email, payment information, and preferences.

Information We Collect Automatically

We automatically collect certain information using cookies, pixels, and similar technologies, such as:

  • device and browser data,
  • IP address, and
  • interaction data (pages viewed, time spent, cart actions).

Abandoned Cart Tracking & SMS Reminders

Our website uses cookies, pixels, and plugins to help keep track of items you place in your shopping cart, including when a cart has been abandoned (for example, when you add products but don’t complete checkout).
If you have provided your mobile number and expressly opted in to SMS marketing, we may use this information to send you cart reminder text messages.
You can opt out at any time by replying STOP.

How We Use Your Information

We use your information to:

  • process orders, payments, and deliveries,
  • communicate with you about your orders or account,
  • send promotional offers or updates (where you have opted in),
  • improve our website and customer experience, and
  • comply with legal obligations.

We may also use anonymised or aggregated data for analytics, without identifying you personally.

SMS and Mobile Messaging Consent

If you provide your mobile number, we may use it to send:

  • Transactional messages (order confirmations, delivery updates, service notices), and
  • Marketing messages, including cart reminders, if you have expressly opted in.

We obtain SMS consent through an explicit opt-in (e.g. a checkbox or sign-up form). Consent is never assumed or bundled.
You can withdraw consent at any time by replying STOP or contacting orders@pepofarms.au.
All marketing SMS will clearly identify Pepo Farms as the sender and include an unsubscribe option.

We comply with the Spam Act 2003 (Cth) and ACMA guidelines for direct marketing.

Third-Party SMS Providers & Data Sharing

We use trusted third-party services (e.g. Klaviyo) to deliver SMS messages. These providers are contractually required to protect your data and may only use your number to send authorised messages on our behalf.

The above excludes text-messaging originator opt-in data and consent; this information will not be shared with any third parties, sold, or used for any other purpose.

Location Data & Location-Based Services

We may collect limited location information in the following ways:

  • IP-based geolocation (approximate city/region) – used for fraud prevention, analytics, and to show relevant shipping rates or offers.
  • Device or browser permissions (precise location) – only if you grant permission, used for features like our store locator or pickup suggestions.
  • Checkout/postcode data – used to calculate shipping and tax.

Who we share with: service providers supporting these functions (e.g. Shopify, analytics, or mapping tools). They process location data solely to provide their service and are bound by confidentiality obligations.

Your control: you can disable precise location sharing in your device/browser settings or use manual entry instead.

 

How We Disclose Personal Information

We may disclose personal information to:

  • vendors and service providers (payment processors, couriers, analytics partners),
  • marketing partners who act on our behalf,
  • affiliates within our corporate group, or
  • authorities where required by law.

We do not sell personal data.
SMS opt-in data and consent are never shared outside authorised messaging partners.

 

Cookies

We use cookies to power and improve our Site, personalise content, and analyse performance.
You can manage cookies through your browser settings, but disabling them may affect functionality.
For details, see Shopify’s cookie policy.

 

Security and Retention

We use industry-standard safeguards to protect your information.
Data is kept only as long as needed for the purposes described or as required by law.
No online system is completely secure, but we take all reasonable steps to protect your information.


Your Rights & Choices

You may request access to, correction of, or deletion of your personal data, or withdraw consent for marketing communications (including SMS).
You can opt out of emails via the unsubscribe link or stop SMS by replying STOP.
We will not discriminate against you for exercising your privacy rights.

 

International Data Transfers

We may transfer data outside Australia (e.g., to Shopify Inc. in Canada and the US).
These transfers are governed by appropriate legal safeguards such as contractual clauses or adequacy determinations.

 

Complaints

If you have concerns about how we handle your data, contact us at accounts@pepofarms.au.
You can also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

 

Contact Us

Pepo Farms (Australian Pumpkin Seed Company Pty Ltd)
📍 5061 Great Alpine Road, Ovens VIC 3738, Australia
📧 accounts@pepofarms.au
📞 +61 3 5752 1199
ABN: 56100898093